Terms & Conditions

Hillsong Church Australia Ltd atf Hillsong Church Australia (ABN 73 640 782 059) ("Hillsong") manages Hillsong Conference registrations via hillsong.com. By purchasing a ticket to Hillsong Conference Sydney 2027 ("Registration"), you agree to these Terms and Conditions. For questions or to exercise any rights under these terms, please contact [email protected].  

1. Purchase of Registration  
All prices are displayed in Australian dollars and include relevant taxes where applicable. Registrations must be paid in full at the time of purchase. Hillsong accepts Amex, Visa, and MasterCard. Bank fees charged by third parties are your responsibility. An invoice will be issued upon successful payment. Hillsong may reject any order due to suspected fraud, pricing errors, or other issues, and will notify you if your order is rejected.  

2. Confirmation of Registration  
A confirmation email will be sent via our third-party ticketing system within 24 hours of successful payment. If you do not receive confirmation, please contact us.  

3. Cancellation & Refunds  
You may cancel your Registration by emailing us prior to 31 May 2027. A cancellation fee of AUD $20.00 per Registration will apply. Registrations previously transferred are not eligible for refund. Refunds will be processed to the original payment method.  

4. Transfers to Future Events  
Registrations cannot be transferred to future Hillsong Conferences.  

5. Event Changes & Cancellation  
Hillsong reserves the right to modify event details or cancel the Conference. Reasonable notice will be provided. In the event of cancellation, Clause 10 (Health & Safety Disruptions) will apply.  

6. Event Recording and Photography  
All Hillsong events are recorded. By attending, you consent to your image and likeness being used in media, promotional materials, and broadcasts. If you do not consent, please contact Hillsong prior to the event.  

7. Travel & Accommodation  
Please confirm your Registration before booking travel or accommodation. Hillsong is not liable for costs or losses arising from travel or accommodation arrangements. We recommend obtaining travel insurance.  

8. Visas  
International delegates are responsible for arranging their visas. Visit https://immi.homeaffairs.gov.au/ for more information. Purchase confirmations may be used as evidence of attendance. Hillsong cannot provide invitation letters.  

9. Seating Communities  
Delegates will be assigned to seating communities, which will rotate between conference venues. Group seating preferences may be submitted but are not guaranteed.  

10. Health & Safety Disruptions (e.g. COVID-19)  
If government regulations, public health concerns, or other health-related risks affect Hillsong Conference:  

(a) Attendees must comply with all relevant laws, including quarantine, mask mandates, and travel restrictions. Costs for compliance are the attendee's responsibility.  

(b) Hillsong will notify you of any postponement or change to the format within a reasonable timeframe.  

(c) If the Conference is moved online or delayed to a future year, attendees may request a refund if they do not wish to transfer to an online registration.  

(d) Non-compliance with government health regulations or Hillsong protocols may result in removal from the event without refund.  

11. Interpretation Services  
Interpretation will be available in AUSLAN, Korean, Mandarin, French, and Spanish for adult sessions. Kidsong and Encounter Conference sessions will be in English only.  

12. Code of Conduct  
Attendees must behave respectfully and not engage in offensive, disruptive, or inappropriate conduct. Hillsong may deny entry or remove individuals under the influence of drugs or alcohol or those breaching this policy. No refunds will be issued in such cases.  

13. Bag Checks  
Bags may be checked on entry to ensure safety. By attending, you consent to respectful security checks in accordance with legal standards.  

14. Use of Content  
All Hillsong Conference content is protected under the Copyright Act 1968 (Cth). Unauthorised use, recording, or distribution is strictly prohibited and may result in legal action.  

15. Privacy  
Your personal information will be used in accordance with Hillsong's Privacy Policy, available at Hillsong Privacy Policy.  

16. Limitation of Liability  
To the fullest extent permitted by law:  

• • (a) Hillsong disclaims liability for loss or damage arising from attendance or use of Hillsong services. If liability cannot be excluded, Hillsong may elect to provide a replacement or refund.  
  • (b) You release and indemnify Hillsong from claims for injury, loss, or damage resulting from your attendance at the Conference, except where required by law.  

17. Force Majeure  
Hillsong is not liable for delay or failure to perform due to events beyond its control, including natural disasters, strikes, or government actions.  

18. Severability  
If any part of these Terms is found invalid, the remainder will remain in effect.  

19. Governing Law  
These Terms are governed by the laws of New South Wales, Australia. Disputes shall be resolved in its courts.  

20. Survival  
Clauses 10 and 14 to 20 will survive the termination of your Registration.  

21. Changes to Terms  
Hillsong reserves the right to update these Terms. Updated Terms will be posted on the Conference website.  

These Terms constitute the entire agreement between Hillsong and the Registrant. By purchasing a Registration, you agree to be bound by them.  

Hillsong Church Australia Ltd atf Hillsong Church Australia (ABN 73 640 782 059) ("Hillsong") manages Kidsong registrations via hillsong.com. By purchasing a ticket to Kidsong 2027 ("Registration"), you agree to these Terms and Conditions. For questions or to exercise any rights under these terms, please contact [email protected]. 

1. Purchase of Registration 
All prices are displayed in Australian dollars and include relevant taxes where applicable. Registrations must be paid in full at the time of purchase. Payment is accepted by Amex, Visa, or MasterCard. Bank fees charged by third parties are your responsibility. Kidsong is considered a "Religious Service" and therefore not subject to GST. An invoice will be issued upon successful payment. Hillsong may reject any registration due to suspected fraud, pricing errors, or other issues, and will notify you if your order is rejected. 

2. Confirmation of Registration 
A confirmation email will be sent via our third-party ticketing system within 24 hours of successful payment. If you do not receive confirmation, please contact us. 

3. Transfers 
Registrations cannot be transferred to another delegate or future Kidsong events. 

4. Cancellation & Refunds 
You may cancel your Registration by contacting Hillsong in writing before 31 May 2027. A cancellation fee of AUD $20.00 per Registration will apply. Refunds will be processed to the original payment method. Registrations that have previously been transferred are not eligible for refund. 

5. Parent/Guardian Attendance Requirement:  

Children registered for Kidsong must have a parent or guardian attending or volunteering as part of Hillsong Conference during the conference period. Kidsong programs are provided as part of the conference experience for attending families and are not intended to operate as standalone childcare services. 

6. Event Changes & Cancellation 
Hillsong reserves the right to modify published event details or cancel the program. Reasonable notice will be provided. In the event of cancellation, Clause 10 (Health & Safety Disruptions) will apply. Hillsong also reserves the right to cancel your Registration at any time if false or misleading information has been provided. 

7. Event Recording and Photography 
All Hillsong events are recorded. By attending, you consent to your child’s image and likeness being used in media, promotional materials, and broadcasts. If you do not consent, please contact Hillsong prior to the event. 

8. Travel & Accommodation 
Please confirm your Registration before booking travel or accommodation. Hillsong is not liable for costs or losses arising from travel or accommodation arrangements. We recommend obtaining travel insurance. 

9. Conduct Expectation 
Children must behave respectfully and follow directions from Hillsong staff and volunteers. Hillsong may remove any attendee for inappropriate behaviour or where necessary to ensure the safety and wellbeing of other children. No refunds will be issued in such cases. 

10. Health & Safety Disruptions 
If government regulations, public health concerns, or other health-related risks affect Kidsong: 

(a) Attendees must comply with all relevant laws and Hillsong protocols, including quarantine, mask mandates, and travel restrictions. Costs for compliance are the attendee’s responsibility. 

(b) Hillsong will notify you of any postponement or change to the format within a reasonable timeframe. 

(c) If the program is moved online or delayed to a future year, attendees may request a refund if they do not wish to transfer to an online registration. 

(d) Non-compliance with health regulations or Hillsong protocols may result in removal from the event without refund. 

11. Use of Content 
All Kidsong content is protected under the Copyright Act 1968 (Cth). Unauthorised use, recording, or distribution is strictly prohibited and may result in legal action. 

12. Privacy 
Your personal information will be used in accordance with Hillsong’s Privacy Policy, available at Hillsong Privacy Policy. The Hillsong Conference Office cannot process registrations without complete details and payment. 

13. Limitation of Liability 
To the fullest extent permitted by law: 

(a) Hillsong disclaims liability for any loss or damage arising from your child's attendance at Kidsong. If liability cannot be excluded, Hillsong may provide a replacement or refund. 

(b) You release and indemnify Hillsong from all claims for injury, loss, or damage arising from attendance, except where required by law. Hillsong provides appropriate safety supervision and reporting processes for all child attendees. 

14. Force Majeure 
Hillsong is not liable for delay or failure to perform due to events beyond its control, including natural disasters, strikes, pandemics, or government actions. 

15. Severability 
If any part of these Terms is found invalid, the remainder will remain in effect. 

16. Governing Law 
These Terms are governed by the laws of New South Wales, Australia. Disputes shall be resolved in its courts. 

17. Survival 
Clauses 10, 11, 12, 13, 14, 15, 16, and 17 survive termination of your Registration. 

18. Changes to Terms 
Hillsong reserves the right to update these Terms. Updated Terms will be posted on the Hillsong Conference website. 

These Terms constitute the entire agreement between Hillsong and the Registrant. By purchasing a Registration, you agree to be bound by them. 

Hillsong Church Australia Ltd atf Hillsong Church Australia (ABN 73 640 782 059) ("Hillsong") manages Encounter Conference registrations via hillsong.com. By purchasing a ticket to Encounter Conference 2027 ("Registration"), you agree to these Terms and Conditions. For questions or to exercise any rights under these terms, please contact [email protected]. 

1. Purchase of Registration 
All prices are displayed in Australian dollars and are inclusive of relevant taxes where applicable. Registrations must be paid in full at the time of purchase. Payment is accepted by Amex, Visa, or MasterCard. Bank fees charged by third parties are your responsibility. Encounter Conference is considered a "Religious Service" and therefore not subject to GST. An invoice will be issued upon successful payment. Hillsong may reject any registration due to suspected fraud, pricing errors, or other issues, and will notify you if your order is rejected. 

2. Confirmation of Registration 
A confirmation email will be sent via our third-party ticketing system within 24 hours of successful payment. If you do not receive confirmation, please contact us. 

3. Transfers 
Registrations cannot be transferred to another delegate or future Encounter Conference events. 

4. Change of Registration 

You may request to transfer your Registration from one Encounter conference to the other by emailing us prior to 31 May 2027. Transfer requests are subject to availability at the requested Encounter conference and cannot be guaranteed. Only one transfer may be made per Registration. 

5. Cancellation & Refunds 
You may cancel your Registration by contacting Hillsong Youth in writing before 31 May 2027. A cancellation fee of AUD $20.00 per Registration will apply. Refunds will be processed to the original payment method. Registrations that have previously been transferred are not eligible for refund. 

6. Event Changes & Cancellation 
Hillsong reserves the right to modify published event details or cancel the Conference. Reasonable notice will be provided. In the event of cancellation, Clause 10 (Health & Safety Disruptions) will apply. Hillsong also reserves the right to cancel your Registration at any time if false or misleading information has been provided. 

7. Event Recording and Photography 
All Hillsong events are recorded. By attending, you consent to your image and likeness being used in media, promotional materials, and broadcasts. If you do not consent, please contact Hillsong prior to the event. 

8. Travel & Accommodation 
Please confirm your Registration before booking travel or accommodation. Hillsong is not liable for costs or losses arising from travel or accommodation arrangements. We recommend obtaining travel insurance. 

9. Conduct Expectation 
Attendees must behave respectfully and not engage in offensive, disruptive, or inappropriate conduct. Hillsong may deny entry or remove individuals under the influence of drugs or alcohol or those breaching this policy. No refunds will be issued in such cases. 

10. Bag Checks 
Bags may be checked on entry and during the event. By attending, you consent to respectful security checks. Prohibited items include (but are not limited to): knives, weapons, fireworks, alcohol, and illegal drugs. 

11. Health & Safety Disruptions 
If government regulations, public health concerns, or other health-related risks affect Encounter Conference: 

• (a) Attendees must comply with all relevant laws and Hillsong protocols, including quarantine, mask mandates, and travel restrictions. Costs for compliance are the attendee’s responsibility. 
• (b) Hillsong will notify you of any postponement or change to the format within a reasonable timeframe. 
• (c) If the Conference is moved online or delayed to a future year, attendees may request a refund if they do not wish to transfer to an online registration. 
• (d) Non-compliance with health regulations or Hillsong protocols may result in removal from the event without refund. 

12. Use of Content 
All Encounter Conference content is protected under the Copyright Act 1968 (Cth). Unauthorised use, recording, or distribution is strictly prohibited and may result in legal action. 

13. Privacy 
Your personal information will be used in accordance with Hillsong’s Privacy Policy, available at Hillsong Privacy Policy. The Youth Office cannot process registrations without complete details and payment. 

14. Limitation of Liability 
To the fullest extent permitted by law: 

• (a) Hillsong disclaims liability for any loss or damage arising from your attendance at Encounter Conference. If liability cannot be excluded, Hillsong may provide a replacement or refund. 
• (b) You release and indemnify Hillsong from all claims for injury, loss, or damage arising from your attendance at the event, except where required by law. Hillsong will provide appropriate safety supervision and reporting processes for all youth attendees. 

15. Force Majeure 
Hillsong is not liable for delay or failure to perform due to events beyond its control, including natural disasters, strikes, pandemics, or government actions. 

16. Severability 
If any part of these Terms is found invalid, the remainder will remain in effect. 

17. Governing Law 
These Terms are governed by the laws of New South Wales, Australia. Disputes shall be resolved in its courts. 

18. Survival 
Clauses 11, 12, 13, 14, 15, 16, 17, and 18 survive termination of your Registration. 

19. Changes to Terms 
Hillsong reserves the right to update these Terms. Updated Terms will be posted on the Encounter Conference website. 

For attendees aged 18 and over. Additional terms apply for Youth/Encounter and Children/Kidsong registrations. 

SUMMARY 

By registering, you confirm that you’ve read, understood, and agreed to these Terms and Conditions. 

Pre/Gift/Blank Registrations: If registering without attendee details (e.g. gifts, placeholders, or via the Hillsong Conference App), the purchaser agrees to these terms. The attendee must also accept the terms before the registration is valid. 

Refunds & Transfers: 

• Refunds are available until 20 September 2026, minus a £20 admin fee per adult registration. 
• After this, refunds are only issued for visa refusals (with proof) or at the discretion of the Conference Manager. 
• Registrations may be transferred to another person before 17 October 2026 by emailing [email protected]. Transfers require full payment and the transferee’s agreement to these terms. 

Filming/Photography: The event will be recorded and photographed. Content may be used in promotional materials. While efforts will be made to honour removal requests, this may not always be possible once content is published. 

Programme & Seating: Hillsong reserves the right to change the programme or speakers without notice. Special seating requests (medical/carer) must be submitted by 30 September 2026 with supporting documentation. 

Visas: Delegates are responsible for UK entry requirements. Confirmation letters can be requested for fully paid registrations until 30 September 2026. Refunds for visa refusals require official proof. 

Privacy: Personal data is handled in line with Hillsong’s Privacy Policy and only shared with service providers essential to the event. 

FULL TERMS 

1. REGISTRATION & PAYMENT 

Registrations are only valid when full payment and attendee details are received. Failed instalment payments void the registration, and prior payments are refunded. 

2. CONTRACT FORMATION 

Your registration is an offer. A contract is formed only when Hillsong confirms acceptance via email. Hillsong may cancel and refund registrations in its reasonable discretion (e.g. for safety or safeguarding reasons). 

3. PRICES & PAYMENTS 

Payment is made via approved providers. A pre-authorisation may be run before charging. If payment fails, your registration is not valid. Venue fees (if any) are non-refundable and set by the venue. 

4. REFUNDS & TRANSFERS 

• Refunds available until 20 September 2026, minus a £20 admin fee per adult. 
• After this, refunds only apply for: 
• Visa refusals (with proof), or 
• Exceptional cases approved by the Conference Manager. 
• Transfers allowed until 17 October 2026, via email. Transfers must be fully paid and agreed to by the new attendee. 

5. FILMING, PHOTOGRAPHY & MEDIA 

The event and nearby areas may be recorded or photographed. Hillsong holds rights to use content for promotional or commercial purposes. 

We respect privacy rights and will consider image removal requests where possible. However, due to the nature of the event and distribution, this may not always be feasible. 

6. PROGRAMME CHANGES 

Event details, speakers, and schedules are subject to change without notice. Hillsong has final authority on all event matters. 

7. SEATING 

Special seating (medical/carer access) must be requested by 30 September 2026 with documentation. Requests after this date may not be fulfilled. 

8. VISAS 

Delegates are responsible for securing the correct UK visa. Confirmation letters are available until 30 September 2026 for fully paid registrations. 

Visa-based refunds are only processed with official proof of refusal. Hillsong is not liable for additional costs (e.g. travel, accommodation). 

9. LANGUAGE & INTERPRETATION 

All adult sessions are in English. Interpretation may be available at additional cost. Contact the team for language availability before booking. 

10. COPYRIGHT 

All event content is owned by Hillsong or licensed third parties. No content may be copied or reused without written permission. Recording sessions may result in removal from the event. 

11. FORCE MAJEURE 

If the event is cancelled due to circumstances beyond our control, Hillsong may either refund your ticket or transfer it to a future event. Travel/accommodation costs are not covered. We recommend obtaining appropriate insurance. 

12. CONTRACT TRANSFER 

You may not transfer your rights under this agreement without written consent. Hillsong may assign its obligations without notice. 

13. PRIVACY 

Your data is used in line with Hillsong’s Privacy Policy and shared only with third parties essential to delivering the event (e.g. payment providers, ticketing systems). 

Contact: [email protected] 

14. WEBSITE & COMMUNICATIONS 

Our website use is subject to fair use. Hillsong may suspend or modify access at any time. Communications will be sent electronically and are considered official notices. 

15. INTELLECTUAL PROPERTY 

All branding, logos, and materials are protected by copyright or trademark laws. No right to use is granted without permission. 

16. LIABILITY 

Hillsong is not liable for technical issues, website outages, or indirect damages. This does not exclude liability for death or injury caused by negligence. 

17. NOTICES 

Notices will be sent to the email or address provided. Delivery is assumed 24 hours after email or 3 days after post. 

18. GOVERNING LAW 

These Terms are governed by the laws of England and subject to the jurisdiction of English courts. 

19. CHANGES TO TERMS 

Hillsong may update these Terms at any time without notice. 

CONTACT 

Hillsong Church London 
Charity No: 1120355; Company No: 5487537 
+44 (0) 207 384 9200 
[email protected] 
35 Little Russell Street, London WC1A 2HH, UK